Month: September 2015

After several years of dealing with customers who trade vehicles, I’ve noticed that there are certain things you can count on after the deal is done. One of those things would be the forgotten items call that typically follows the trade.

I’ve tried to form a good habit of reminding customers to check certain things to ensure that the trade is cleared of anything they may need or want later on and it’s a good resource to think of because often you can check the items off the list before visiting the dealership.

In no particular order, I’ve compiled a list of some of the most frequently forgotten items below:

1. sunglasses
2. garage door openers
3. CD’s (inside the player or clipped on the visor)
4. interstate travel passes (EZ Pass)

5. loose change
6. insurance information
7. emergency/first aid/tool kits
8. jumper cables
9. items under the seats and in rear seat pockets
10. cell phone chargers
11. portable gps systems
12. mp3 players
13. handicap placard
14. tow balls
15. vanity/airbrushed plates

I’ve learned in over 20 years of being in sales that if you truly harness the ability to show and feel gratitude for those that help you, mentor you, or do business with you, that the rewards of having that realization are paid back exponentially.

My customers have enjoyed having me available to them when they need to reach me. I’m not some phone message where their call will be answered by the first available operator in the cue. I’m open on several fronts. I’m available by phone, text, tweet, email, Facebook, all other forms of social media, and in person. And in about 99.9% of the cases I get called out on, my customers are generally respectful of my time and contact me during business hours. I have gotten a few outside of those hours, but they were pretty much emergency issues where these folks would have otherwise been left to the endless barrage of phone numbers to call to try to reach a corporate operator who may not have been able to help anyway.

The people I serve on a daily basis have been respectful and gracious of their business and in providing referral business to me. This quid pro quo or mutual respect has been very rewarding and when I take time out to acknowledge this, my customers and clients often say it’s because of the level of service I provide. I have to let them know that it is because they have been so gracious of their time, money, and network of friends and relatives, that I can continue to be there for them when they need me.

God has been very kind to me and allowed me to network with and befriend so many wonderful people that I would be an absolute fool to think that I was chiefly responsible for such good fortune.

For anyone reading this that has granted me the honor of serving you in some professional capacity, I truly do thank you for the opportunity. I also want you to know that I will faithfully assist anyone whom you may deem me worthy of assisting by your referral.

Thank you for taking the time to read this post and please feel welcome to share this with anyone who might need reminded to keep boastfulness and bragging in check because even when times are good, God can always make them better, or worse, depending on how big of a reality check is needed. Be ever thankful.